How It Works
SentryLook remote security operations are built around human observation, verified judgment, and structured response. Every monitoring engagement follows the same core operating model.
CAMERAS >> SENTRYLOOK MONITORING >> HUMAN OBSERVATION
WATCH >> VERIFY >> ACT
The SentryLook operating model
Every monitoring engagement follows a structured three-phase workflow designed for clarity, accountability, and rapid response.
WATCH
Trained SentryLook monitoring professionals observe live camera feeds during agreed operational windows, maintaining continuous visual awareness of your property.
VERIFY
When activity is detected, operators assess the situation in real time, distinguishing between routine events and situations that require response.
ACT
Upon verification, operators execute pre-agreed, customer-specific Standard Operating Procedures (SOPs) including notifications, keyholder contacts, and documentation.
What to expect
From initial inquiry to active monitoring, the SentryLook onboarding process follows a documented sequence designed to align expectations and establish clear operating procedures.
- 1
Security Assessment submission
You submit a Security Assessment request detailing your property type, existing camera infrastructure, and monitoring requirements. A SentryLook operations specialist will review your submission within 1 business day.
- 2
Technical feasibility review
The SentryLook operations team evaluates your existing camera systems for RTSP or ONVIF compatibility, network connectivity, and stream feasibility. No forced hardware replacement is required for compatible systems.
- 3
Coverage and schedule discussion
You and your operations specialist agree on monitoring windows, coverage priorities, and escalation contacts. SentryLook supports 24/7, after-hours, overnight, business-hours, and custom schedules.
- 4
SOP and escalation establishment
Customer-specific Standard Operating Procedures (SOPs) are documented, covering verification rules, notification workflows, keyholder contacts, and response actions.
- 5
Proposal, approval, and onboarding
A custom proposal is reviewed and approved. Upon agreement, SentryLook operators begin monitoring your camera system and executing the agreed response procedures.
Incident response workflow
Every verified event follows a documented, customer-specific response procedure. No improvisation, no ambiguity.
- 01
Event observed
A SentryLook monitoring operator observes relevant activity on a live camera feed during the agreed monitoring window.
- 02
Situation verified
The operator assesses the situation in real time, distinguishing between routine activity and events that require response action.
- 03
SOP initiated
Upon verification, the operator follows the customer-defined Standard Operating Procedure, which may include notifying property management, contacting keyholders, or activating two-way audio where supported.
- 04
Documentation completed
The event is logged with timestamps, camera identifiers, operator notes, and any follow-up actions taken for your records.
Monitoring on your schedule
Choose the monitoring windows that match your operational needs. SentryLook supports continuous coverage as well as scheduled monitoring programs.
24/7 Continuous Monitoring
After-Hours Monitoring
Overnight Monitoring
Business-Hours Monitoring
Customer-Defined Custom Schedules